CRM · Support
Support tickets next to the campaign history that caused the enquiry
Customer tickets, an agent inbox and team queues — sitting inside the same platform as your campaigns so agents see the full contact history when they open a ticket.
What's included
Customer tickets
Support requests logged, categorised and tracked to resolution.
Agent inbox
Inbound messages from all channels routed into a shared agent inbox.
Agent teams and queues
Assign tickets to agents or queues, with workload visibility across the team.
Response tracking
First response time, resolution time and SLA adherence tracked per ticket.
Contact history in context
Every ticket opens with the full campaign and conversation history for that contact.
Ready to get started?
This is part of CRM — the full product includes every connected capability.